1. 30-Day Plant Replacement Guarantee
We take pride in the strength and health of our acclimated high-desert collections. To support this, all plants hand-delivered and placed in Sparks or Reno by our gardening team include a **30-Day Replacement Guarantee**. If your specimen shows signs of severe stress or decline within 30 days under correct care parameters, we will replace it free of charge.
2. Container & Pottery Exchanges
Custom glazed ceramic and terracotta pots can be exchanged within **14 days** of acquisition, provided they are clean, unused, and free of cracks or soil stains.
3. Policy Exclusions
Our replacement warranty does not cover:
• Plants subjected to freezing Northern Nevada winter drafts or kept outdoors out-of-season.
• Instances of complete soil dehydration or physical breakage caused by pets or children.
• Individual plants collected via local pickup that are not inspected or reported within 48 hours of collection.
4. Exchange Procedure
To report a struggling specimen, please use our Contact Page form to upload a photo showing the leaves and pot drainage. Silas or Marco will review the hydration cues and coordinate a delivery replacement or schedule a diagnostic greenhouse visit.